Page 33 - Annual Report 2012-2013

Title III Grant Progress. we have completed year three of this five-year $2 million
grant. Highlights from the past year include:
• writing Centers on the Michael J. Grant and eastern campuses have been opened
for student use.
• with increased college-wide collaboration and assessment, the three writing centers
are making substantial contributions to the academic support that is made available
centrally on the virtual Learning Commons (vLC). in Spring 2013 (through
5/15/2013):
1. e Grant writing Studio helped 476 students through 1,622 visits.
2. e eastern Campus writing Center helped 83 students through 285 visits.
3. e Ammerman writing Center helped 1,642 students through 7,762 visits.
• e Grant faculty Advising Center has produced the most visible impact on the
Title iii objective of reorganizing faculty advising processes.
1. rough collaboration with student services and a newly-developed routing
system to direct flow between offices, in Spring 2013, 984 students made
1,019 visits to the faculty Advising Center (fAC).
2. fifty-two professors collaborated with the fAC during spring 2013. Among
them, 23 worked in the center and/or have split time between their offices and
the center, and 29 coordinated advising time with the fAC from their office.
e Title iii Project office has developed a flyer that lists onsite and online Academic
Support at SCCC: academic skills centers, writing centers, other learning centers, and
virtual Learning Center resources. e flyer brings together all available academic
resources for students, fulfilling Title iii objectives and responding to the foundations
of excellence findings that contributed to the Title iii grant narrative.
Enrollment Management. As part of the College’s enrollment management
strategy, a spring semester marketing campaign was designed. is campaign includes
e-blast and postcard mailings, enhanced media presence on radio and cable television
and automated phone calls. for the first time, the College also used the Newsday
Note, the removable 3-inch square affixed to the cover of the paper. e campaign has
been designed to deliver redundant messages within a short period of time, with a
special phone extension and UrL for individuals to access information.
e Central Admissions Call Center is now fully operational at the Sayville Center.
e Call Center was developed after a workflow review revealed that staff from
Central Admissions who are responsible for the data entry of applications to the
College, were being inundated with telephone calls. Call volume was confirmed by
an analysis conducted by the telecommunications department. in light of the findings
from this review, a decision was made to establish a call center to address the
extraordinary volume of college-wide telephone calls seeking information related to
admissions inquiries and the application process. By redirecting calls to the Call
Center, Central Admissions staff is now free to process admissions applications
without the distraction of continuous phone interruptions. A Central Admissions
Call Center training manual was developed by the office of enrollment Management
and the Campus Directors of Admissions. A full-day training session was conducted
for the staff to review the operational aspects of the telecommunication system, the
Call Center training manual, and federal ferPA regulations. e Call Center staff at
the Sayville Center now receives all central admissions telephone calls. Should call
volume spike to the point where there are no open lines at the Sayville Center, calls
will be automatically transferred to the Central Admissions office staff.
2012-2013 Review of Accomplishments ❘ 33
Newsday Notes, which ran on the cover of Suffolk Newsday editions,
proved to draw interest from potential students.