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DATE: January 16, 2018

TITLE: Professional Assistant - Information Technology Services, Department of Desktop Support Services

CAMPUS: Ammerman Campus in Selden




SUBJECT: Professional Assistant  – Information Technology Services, Department of Desktop Support Services – Central     

Announcement is hereby made for a 12-month, full-time, Professional Assistant  position in the Office of Information Technology Services, Department of Desktop Support Services – Central on the Ammerman Campus in Selden.  Suffolk County Community College is an open admissions institution committed to serving a diverse student population in a variety of degree and career programs.

This is a Unit III position covered under the Faculty Association of Suffolk County Community College collective bargaining agreement with the College.

Job Description:

The Professional Assistant reports to the Associate Director for Desktop Support Services and is responsible for managing IT systems with respect to: development, maintenance, installation, and administration; patch management, software deployment, threat detection services, Active Directory and Microsoft Group Policy. Specific duties and responsibilities include, but are not limited to, the following:

1. Assist with the maintenance of Symantec Ghost Solution Suite servers, the development of images for multiple computer models and operating systems. Creating multiple versions of boot media.

2. Assist with the maintenance of LANDesk Management Suite server. Install new software releases and upgrades; evaluate and install patches; and resolve software related problems.

3. Assist with the maintenance of McAfee e-Policy Orchestra server. Install new software releases and upgrades; evaluate and install patches; and resolve software related problems.

4. Assist with the maintenance of Carbon Black CD Defense software. Install new agent releases. Resolve software related problems.

5. Assist with the maintenance of Microsoft BitLocker Administration and Monitoring server. Install new software releases and upgrades; evaluate and install patches; and resolve software related problems.

6. Assist with the maintenance of Microsoft Group Policy Management and the utilization of PolicyPak Application Settings Manager.

7. Agent deployments: Assist with the configuration and deployment of multiple software vender’s agents.

8. Maintain and report on day-to-day operations; patch management, application software deployment, agent deployment and status of Anti-Threat defenses.

9. Assist Desktop Computer Support Services with computer replacements.

10. Repair of computers and Printers College wide. Provide end user technical support. Install and troubleshoot application software (Microsoft Office and SCCC enterprise-wide applications).

11. All other duties assigned by the Associate Director of Desktop Computer Support Services.



Applicants must have five years of prior experience as a Desktop Support professional, with a strong background in deployment services and configuration services. A minimum of a Associate’s Degree in Computer Science/Computer Information Systems or a related discipline, is required.

 Preference will be given to those candidates who can also demonstrate:

•          Strong knowledge of server and system administration principles

•          Experience with creating and loading images

•          Experience building and maintaining systems running VMWare/ESX in an enterprise environment

•          Familiarity with Microsoft Internet Explorer/Active-x, Firefox/Plugins, Chrome/Plugins

•          Knowledge of Microsoft KMS services

•          Experience with McAfee VSE and Endpoint Protection

•          Experience with the configuring of BIOS vPro settings

•          Experience with Microsoft BitLocker/MBAM

•          Experience with deploying Microsoft Office and other Office products

•          Strong knowledge of DOS Batch program scripting

•          Experience scripting with AutoHotkey

•          Experience with Microsoft SMS Installer

•          Strong understanding of Microsoft Installer services

•          Familiarity with InstallShield Installer services

•          Experience with Microsoft Group Policy and Microsoft Active Directory

•          Experience with DOS and all Windows Operating Systems


•          Strong understanding of TCP/IP and DNS protocols

•          Able to diagnose common network issues

•          Strong oral and written communication skills

•          Experience with diagnosing laser printer problems

•          An understanding of SNMP printer configuration

•          Experience working with Standard TCP/IP Printer ports

•          Some familiarity of iOS and Android ecosystems to support




The exact salary will be determined by prior experience and placement on the salary scale negotiated by the Faculty Association of Suffolk County Community College.

The New York State Retirement and Social Security Law requires retirees of a public pension plan within the State or City of New York to disclose prior public employment and pension plan history for the purpose of establishing a retiree's eligibility for employment.


Suffolk County Community College does not discriminate on the basis of race, color, religion, creed, sex, age, marital status, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, equal pay compensation-sex, national origin, military or veteran status, domestic violence victim status, criminal conviction or disability in its admissions, programs and activities, or employment. This applies to all employees, students, applicants or other members of the College community (including, but not limited to, vendors and visitors). Grievance procedures are available to interested persons by contacting either of the Civil Rights Compliance Officers/Coordinators listed below. Retaliation against a person who files a complaint, serves as a witness, or assists or participates in the investigation of a complaint in any manner is strictly prohibited.

The following persons have been designated to handle inquiries regarding the College's non-discrimination polices:

Civil Rights Compliance Officers
Christina Vargas
Chief Diversity Officer/Title IX Coordinator
Ammerman Campus, NFL Bldg., Suite 230
533 College Road, Selden, New York 11784-2899
(631) 451-4950


Dionne Walker-Belgrave
Affirmative Action Officer/Deputy Title IX Coordinator
Ammerman Campus, NFL Bldg., Suite 230
533 College Road, Selden, New York 11784-2899
(631) 451-4051

In an emergency, contact Public Safety to make a report 24 hours a day/7 days a week by calling (631) 451-4242 or dialing 311 from any College phone.

Inquiries or complaints concerning alleged civil rights violations in the College’s education admissions, programs and activities may also be directed to:

Office for Civil Rights (OCR) – Enforcement Office
U.S. Department of Education
32 Old Slip, 26th Floor
New York, NY 10005-2500
Telephone: (646) 428-3800
Fax: (646) 428-3843
TDD: (877) 521-2172
Also see:

Inquiries or complaints concerning discrimination in employment practices may also be directed to:

NYS Division of Human Rights
Long Island (Suffolk)
New York State Office Building
250 Veterans Memorial Highway, Suite 2B-49
Hauppauge, NY 11788
Telephone: (631) 952-6434
TDD: (718) 741-8300
Also see:

U.S. Equal Employment Opportunity Commission (EEOC)
New York District Office
33 Whitehall Street, 5th Floor
New York, NY 10004
Telephone: (800) 669-4000
Fax: (212) 336-3790
TTY: (800) 669-6820
ASL Video Phone: (844) 234-5122
Also see:

Suffolk County Community College is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal opportunity and non-discrimination in employment, education, access to services, programs, and activities, including career and technical education opportunities.

A copy of the postsecondary career and technical education courses offered by the College is available and may be obtained on our website at: or by calling the Office of Admissions at 631-451-4000 to request a mailing.

APPLY TO: Interested applicants should apply online by clicking on the button below: