| SCCC REFERENCE #: | 26-134 |
| DATE: | October 21, 2026 |
| TITLE: | Part Time Call Center Representatives |
| CAMPUS: | College |
| START DATE: | ASAP |
| TYPE OF APPOINTMENT: | Part Time |
| RANK: | Civil Service |
| POSITION DESCRIPTION: | The Call Center Representative will be assigned to a central Call Center Team and responds to general inquiries from the public and relay the callers or information obtained through the calls to appropriate departments. The incumbent must provide prompt and efficient customer service by eliciting information from callers, answering inquiries, handling complaints and troubleshoot issues. Work is performed under the general supervision of the College’s Call Center supervisor who reviews work and provides training and support.
Typical Work Activities -Call Center Representatives are expected to answer a high volume of incoming calls and Live chats in a timely manner for areas of student services and enrollment management and provide accurate, satisfactory answers to their queries or concerns. -Identify caller needs, clarify information, provide solutions when possible or forward to those who can -Collaborate with other call center professionals to improve customer service. -Access student records while maintaining privacy standards according to FERPA -De-escalate situations involving dissatisfied customers, offering patient assistance and support. -Navigate AI chat and communicate with constituents through the live chat. -Make outreach calls to students for enrollment priorities. -Returning calls to students leaving messages in the Call Center system. Full Performance Knowledges, Skills, Abilities, And Personal Characteristics -Ability to learn and utilize phone system technology. -Ability to speak clearly and distinctly in a well-modulated and pleasant voice and to use correct grammatical construction and choice of words. -Ability to learn and remember the names and locations of personnel in the organization -Become knowledgeable about the College website and student portal to help students navigate various elements of the enrollment process. -Become knowledgeable of the College’s computer applications including Banner, SARS, Teams and Office 365. |
| MINIMUM QUALIFICATIONS: | Minimum Required Qualifications Graduation from a standard senior high school or possession of a high school equivalency diploma and two (2) years of experience involving public or client contact providing information or services. Note: Additional education from a college with federally-authorized accreditation or registration by NY State will be substituted for experience on a one year-for-year basis up to one (1) year. |
| HIRING SALARY: | Hourly Rate: $19.00 Hours: Up to 18 hours per week |
| NON-DISCRIMINATION NOTICE: | |
| Suffolk County Community College does not discriminate on the basis of race, color, religion, creed, sex, age, marital status, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, equal pay compensation-sex, national origin, military or veteran status, domestic violence victim status, criminal conviction or disability in its admissions, programs and activities, or employment. This applies to all employees, students, applicants or other members of the College community (including, but not limited to, vendors and visitors). Grievance procedures are available to interested persons by contacting either of the Civil Rights Compliance Officers/Coordinators listed below. Retaliation against a person who files a complaint, serves as a witness, or assists or participates in the investigation of a complaint in any manner is strictly prohibited. | |
| The following persons have been designated to handle inquiries regarding the College's non-discrimination polices: Civil Rights Compliance Officers Christina Vargas Chief Diversity Officer/Title IX Coordinator Ammerman Campus, NFL Bldg., Suite 230 533 College Road, Selden, New York 11784-2899 vargasc@sunysuffolk.edu (631) 451-4950 or Dionne Walker-Belgrave Affirmative Action Officer/Deputy Title IX Coordinator Ammerman Campus, NFL Bldg., Suite 230 533 College Road, Selden, New York 11784-2899 walkerd@sunysuffolk.edu (631) 451-4051 In an emergency, contact Public Safety to make a report 24 hours a day/7 days a week by calling (631) 451-4242 or dialing 311 from any College phone. |
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| Inquiries or complaints concerning alleged civil rights violations in the College’s education admissions, programs and activities may also be directed to: Office for Civil Rights (OCR) – Enforcement Office U.S. Department of Education 32 Old Slip, 26th Floor New York, NY 10005-2500 Telephone: (646) 428-3800 Fax: (646) 428-3843 TDD: (877) 521-2172 Email: OCR.NewYork@ed.gov Also see: https://wdcrobcolp01.ed.gov/CFAPPS/OCR/contactus.cfm |
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| Inquiries or complaints concerning discrimination in employment practices may also be directed to: NYS Division of Human Rights Long Island (Suffolk) New York State Office Building 250 Veterans Memorial Highway, Suite 2B-49 Hauppauge, NY 11788 Telephone: (631) 952-6434 TDD: (718) 741-8300 Email: InfoLongIsland@dhr.ny.gov Also see: https://dhr.ny.gov/how-file-complaint |
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| U.S. Equal Employment Opportunity Commission (EEOC) New York District Office 33 Whitehall Street, 5th Floor New York, NY 10004 Telephone: (800) 669-4000 Fax: (212) 336-3790 TTY: (800) 669-6820 ASL Video Phone: (844) 234-5122 Also see: https://www.eeoc.gov/field/newyork/charge.cfm |
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| Suffolk County Community College is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal opportunity and non-discrimination in employment, education, access to services, programs, and activities, including career and technical education opportunities. A copy of the postsecondary career and technical education courses offered by the College is available and may be obtained on our website at: www.sunysuffolk.edu/explore-academics/college-catalog or by calling the Office of Admissions at 631-451-4000 to request a mailing. |
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