 Phone
Templates
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Template - 7940/60| Template -
7912 | Phone Help Page |
Phone FAQs | Transition/Training Information
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Phone Templates: Phone templates define the functionality of the phone
soft keys. The soft keys appear at the bottom for the phone display.
See Below. These
keys change function depending on the status of the phone. |
All phones use the College's
standard template. The appearance of the template is dependent
upon the phone model and the phone's operational status.
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The Standard Template - Models 7940/60: |
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For
more detailed information on any of the functions listed below, please
see:
Operational statuses include:
Awaiting a Call |
Making a Call (dialing a number) |
Receiving a Call |
Call Answered / in Progress |
Call(s) on Hold
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Awaiting a Call:
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PickUp: Press to pick up a call in your
coverage group
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CFwdALL: Set you phone so all calls
go to another extension. Press a second time to cancel CFwdALL
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Redial: Redial the last number
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New Call: Same as lifting up the phone receiver
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Making a Call:
 
- PickUp: Press to pick up a call in your
coverage group
- Redial: Redial the last number
- CFwdALL: Set you phone so all calls go to another
extension. Press a second time to cancel a CFwdALL
- More: Moves to the next menu level
- GPickUp: Press to pick up a call outside of
you coverage group. After pressing this soft key you
must enter number of the group using the keypad.
- EndCall: Hang-up
- More: Return to the top menu level
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Receiving a Call:
- Answer: Answers the call in speakerphone mode
- iDivert: Sends the call directly to voicemail.
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Call Answered:
 
- Hold: Place answered call on hold
- EndCall: Hang-up
- Transf..: Transfer answered call to another phone
- More: Moves to the next menu level
- Confrn: Place call on hold to begin a
conference with another phone number
- ConfLi: When on a conference you initiated,
list the phone numbers of those participating
- Select: Allow you to select from participates
listed on the screen. When viewing a conference list, select
the phone number highlighted to be disconnected.
- Join: Use this feature to join several
calls together to form a conference call.
- Park: Use this feature to send a call to a
holding extension for pickup in another location. You
will see the phone number of the holding extension .
Once you arrive at the other location, dial the number of
that extension to pick up the call.
- More: Return to the top menu level
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Call on Hold:
 
- Resume: Return to the highlighted call.
Note: If more than one call is engaged or you have begun
to make another call while having a previous call on hold,
you must use the arrow key to return to the correct call on
the phone screen, to remove that call from hold.
- New Call: Selects a new line and provides a dial
tone to make another call
- DirTrFr: Direct transfer to another extension w/o
remaining on the line.
- Join: Use this feature to join several
calls together to form a conference call.
- Select: Allow you to select from a call listed on
the screen. The call can then be resumed of
disconnected.
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The Standard Template - Model 7912: |
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For
more detailed information on any of the functions listed below, please
see:
Operational statuses include:
Awaiting a Call |
Making a Call (dialing a number) |
Receiving a Call |
Call Answered / in Progress |
Call(s) on Hold
|
Awaiting a Call:
-
PickUp: Press to pick up a call in you
coverage group
-
CFwdALL: Set you phone so all calls go to another
extension. Press a second time to cancel a CFwdALL.
-
Message: Access your voice mail
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More: Moves to the next menu level or Returns to
the previous menu level
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Redial: Redial the last number
-
New Call: Same as lifting up the
phone receiver
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Making a Call:
- PickUp: Press to pick up a call in you
coverage group
- Redial: Redial the last number
- Message: Access your voice mail
- More: Moves to the next menu level
- CFwdALL: Set you phone so all calls go to another
extension. Press a second time to cancel a CFwdALL.
- GPickUp: Press to pick up a call outside of
you coverage group. After pressing this soft key you
must enter number of outside group using the keypad.
- EndCall: Hang-up
- More: Returns to
the previous menu level
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Receiving a Call:
- iDivert: Sends the call directly to Voicemail.
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Call Answered:
- Monitor/MonOFF: Turns on / off speaker (This
is not a speaker phone function. It just allows you to
hear your party on the phone speaker.)
- EndCall: Hang-up
- Transf..: Transfer answered call to another phone
- More: Moves to the next menu level
- Confrn: Place call on hold to begin a
conference with another phone number
- ConfLi: When on a conference you initiated,
list the phone numbers of those participating
- More: Moves to the next menu level
- Select: Allow you to select from participates
listed on the screen. When viewing a conference list, select
the phone number highlighted to be disconnected.
- Join: Use this feature to join several
calls together to form a conference call.
- Park: Use this feature to send a call to a
holding extension for pickup in another location. You
will see the phone number of the holding extension .
Once you arrive at the other location, dial the number of
that extension to pick up the call.
- More: Returns to the top menu level.
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Call on Hold:
To place a call on hold, press the hold button.
 
- To Resume a Call on Hold: Press the hold button
(now shown in Red) a second time
Note: If more than one call is engaged or you have begun
to make another call while having a previous call on hold,
you must use the arrow key to return to the correct call on
the phone screen, to remove that call from hold.
- New Call: Selects a new line and provides a dial
tone to make another call
- DirTrFr: Direct transfer to another extension w/o
remaining on the line.
- Message: Access your voice mail
- More: Moves to the next menu level
- Join: Use this feature to join several
calls together to form a conference call.
- Select: Allow you to select from a call listed on
the screen. The call can then be resumed of
disconnected.
- More: Returns to the previous menu level
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