 Phone System
Information
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Your Phone Extension Number and Directory
Listing: |
- There are several locations where college
phone number are stored. These include the College
Directory available via the phone, the automated phone
attendant, the listing of
Shared Faculty Extensions, the
homepage
On-line
Directory and the Exchange/Outlook Email
Directory.
- At the current time, all internal
directories will list individual's
direct number. The directories available on the Web to the
general public may list
office/secretarial numbers if that is the policy of the
department or office.
- As the college moves to Banner, all directories will be synchronized
to an individual's HR record maintained by Human Resources.
Changes to directory information must be requested through Human
Resources. This is planned for the
06-07 Academic Year.
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Voicemail: |
- Each individual assigned a phone number will have a individual
voicemail box. Similar to email, your voicemail is
assigned to you while employed at the College. Voicemail is
not phone-based and may be accessed from anywhere, from any phone,
inside or outside the college. Please be aware of the following:
- You
must setup and record your new
voicemail greeting before your voicemail box can receive messages.
See: User Guide - Voice Mail
for directions on setting up your voicemail box
- Please note: If you share an
extension, your ID is your
voicemail box number, not the extension number of your phone.
- Changing Offices?
As with email your voicemail box remains with you while you
are employed at the college. It is linked to a phone number, but it is
not permanently attached to
that number.
- If you have changed locations, send a
Service Request
Form to Networking and
Telecommunications. They will move your voicemail to your
new extension number.
- Do not record over the voicemail box
currently associated with your new number or allow your
replacement to record over your current box at your old
extension.
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Phone Menus/Soft Keys |
- The phone menu or soft keys appear at the bottom for the phone
display. These keys change function depending on the status of the
phone. The phone's template defines the functionality of the soft
keys. All phones use the standard college template. See
Phone Templates for information on the
soft key functions.
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Pickup and Coverage Groups: |
- To request changes in Pickup and Coverage Groups, use the
on-line
Service Request Form from Networking and Telecommunications.
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| Office/Department Menus: |
- Most menus have been set to allow individuals to adjust
office/department menus. To request a change in
office/department menus, use the on-line
Service Request Form from Networking and Telecommunications.
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College Main Menu: |
- Requests for
changes to the College's main menu should be issued using the on-line
Service Request Form from Networking and Telecommunications.
These will be presented to the college administration for review.
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Headsets for Phones: |
- The headsets used on the old phone system should not be used on
the new system. These are designed for the Avaya phones and
may damage the new Cisco phones. To request headset specifications use the
on-line
Service Request Form from Networking and Telecommunications.
Headsets are purchased by the requesting department. They are
not provided by Networking and Telecommunications.
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Problem Resolution:
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- Help Desk Number: The Help Desk
phone number is 4357 (help) or 4505. Use this number to report critical system issues such as:
- Service Request Form: The department's standard
service request form is the normal method for submitting phone
system moves, adds and changes.
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Upcoming System Enhancements |
- Networking and Telecommunications continues to work to add and
update features on the phone system
replacement. This includes:
- E-911: The College's E-911 system
will provide location information directly to emergency responders
on all 911 calls. It includes 911 call recording and
the simultaneous monitoring of 911 calls in real time by Public
Safety. The College is one of the first institutions to
implement such a system. This feature is in the testing phase
and will go live later this Fall.
- Call Centers:
This application will automate and manage incoming calls to
many of the college's student service offices. Call Centers
have begun operation in several student service offices and will be
implemented in other areas as time permits.
- A limited number of additional phones have been purchased and these are
scheduled for installation during the Fall semester. Installs are
based upon an evaluation of need from requests received during the spring and
summer.
- During the Fall '07 semester, both the Sayville Center and the
Culinary Arts Center will be installed on the internal phone system.
These will be reachable using direct extensions and will be included
within the on-phone directory. As the change is completed,
updated phone numbers will be provided.
- Solutions to replace the line appearance functionality
from the old phone system remain elusive. Networking and
Telecommunications continue to research the topic with the hopes of
providing similar functionality.
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